- Our lifetime guarantee covers a one time repair of all functional aspects of your Phroezn jewelry, for the life of your jewelry.
- What is covered: We will replace for free - broken chain, broken or faulty clasp, missing gemstones, and fading.
- Our warranty does not cover the replacement of lost, stolen jewelry, water damage or accidental breakage.
- Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your jewelry in its original condition, or repair them. Due to the discontinuation of a particular design, identical replacement designs might not be available. Phroezn, will repair or replace damaged jewelry with the closest matching design, in the closest matching color, of equal or lesser value.
- We will cover the cost of shipping your jewelry to us. We will also ship your jewelry back to you, free of charge.
If you do not have proof of purchase (warranty card, receipt, order number) we cannot process your lifetime warranty. There are no exceptions.
- To start a claim, please write a summary of the problem, and include the original order number, or warranty card number, along with your name. We will process the information, and email you with the next steps.
Click here to initiate a warranty claim.